CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 973-536-0470 or send us an email at JWlilblackdress@gmail.com

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FAQ

 
How do I track my order?
 

We make it easy to see where your shipment is when you track. Because we assign a tracking number (this is a number that typically starts with a 1Z) to each package, you'll know about your shipment's progress when it's scanned as it moves through the UPS system.

 

What are your delivery options?
UPS, USPS or FEDEX

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Do you provide International delivery?
 

Yes, we do.

What is your returns/refunds policy?

If you are not entirely satisfied with your purchase, we're here to help. 

 

You have 5 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item must be in the original packaging.

 

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.